Resolve a School-Based Concern
Throughout the school year, there might be instances where parents or guardians need to get in touch with the appropriate staff members) to address a concern. To ensure timely assistance and foster proactive communication between our schools and families, we've established the following protocol to guide you on who to contact for your questions or concerns. Please refer to the steps below in sequential order. Our aim is to achieve a swift resolution early in the outlined step-by-step process.
Concerns involving a teacher:
Contact Teacher ⇒Contact Principal ⇒Contact Executive Director of School Support (349-8566) ⇒Contact Compliance Officer (365-5312)
Concerns involving a school-based employee (other than a teacher):
Contact Principal ⇒Contact Executive Director of School Support (349-8566) ⇒Contact Compliance Officer (365-5312)
Concerns involving a principal:
Contact Principal ⇒Contact Executive Director of School Support (349-8566) ⇒Contact Chief Academic Officer (349-8904)
Note: When addressing issues, please follow the process listed above. The Central Office will always redirect families back to
schools to allow schools the opportunity to address concerns.