Help Desk
JP Schools Technology Help Desk
Network Infrastructure and Device Break-Fix Services
For faster assistance, please review the table below for a list of people to contact for specific tech-related concerns who may help solve your issue before you submit a request.
If you need support with a curriculum need or instructional software, submit an Instructional Technology Help Desk Form.
|
ISSUE/REQUEST
|
CONTACT PERSON
|
CONTACT INFORMATION
|
|---|---|---|
|
Aztec Kurzweil |
Assistive Technology | (504) 349-5332 |
| Blocking or Unblocking a Website/URL | Technology Help Desk System | Help Desk Service Catalog |
| Business Plus | Lynne Gegenheimer | lynne.gegenheimer@jpschools.org |
| BuyTech Quoting System | Quotes for ordering new hardware or software. | BuyTech Site |
| Cable TV Issue | Cox Cable TV | Cox Customer Services (866) 396-3947 |
| Child Nutrition | Daytona Tucker | daytona.tucker@jpschools.org (504) 349-8501 |
| Clever Related App Issues & Other Instructional Technology Needs: Amplify-CKLA Bookshare DBQ Destiny Discovery Education Edmentum-Plato Edulastic EduSkills Google Classroom Illuminate Imagine Espanol; Language and Literacy; Math iReady Learnzillion-Guidebooks Lexia Nearpod Renaissance-Accelerated Reader Rosetta Stone SchoolPace Sora STEMscopes Studies Weekly World Book Zearn |
Teaching and Learning | Instructional Technology Help Desk Form |
|
Computer Hardware Support - Desktops, Laptops and Hotspots |
Technology Break-Fix Support | Help Desk Ticket System |
| Curriculum Additional student material needs Additional teacher manual needs |
||
| E-Waste | Technology | |
| Email Password Change | Technology | |
| Gmail - JP Schools Email | Technology | Help Desk Ticket System |
| GMetrix | Andrew Vincent | andrew.vincent@jpschools.org |
| JCampus - Student Information System (SIS) | Denise Cooks - Data Management | denise.cooks@jpschools.org |
| Missing or Stolen Device | Technology Help Desk | Help Desk Service Catalog |
| Performance Matters-TalentEd | TalentEd@jpschools.org | TalentEd@jpschools.org |
| Single Point of Entry | Tornisha Bridgewater | tornisha.bridgewater@jpschools.org |
| Teacher/School Curriculum Implementation Support: Math: Eureka/Great Minds ELA: HMH, Learnzillion/Guidebooks, CKLA/Amplify Science: STEMscopes Social Studies Unique |
Teaching and Learning | Teacher Support Menu |
| Testing DRC LEAP 2025 |
JoLynn Dunn | jolynn.dunn@jpschools.org |
| JP Schools Website Issue | Alani Morales | alani.morales@jpschools.org |
| Warehouse Surplus | Warehouse Services | Property Disposal Form |