Common Technology Issues

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    Trouble getting into a JP issued device?

     

    The device is most likely looking to find the JP network . This has happened to several computers in the parish. Please follow these steps:

    1. Hold down the on/off button until the computer shuts down completely.

    2. Wait a few minutes.

    3. Power the computer back on. The device should start looking for your home internet or hotspot.

    4. Connect to your home internet or hotspot. (Directions on how to do this were provided in the information packet when you picked up your child's device/materials.

    5. If you are still unable to get into the device after trying these steps please contact the JP Student and Parent Help Desk at 504-365-5304. Hazel Park/Hilda Knoff parents may also email our Librarian/Technology Coordinator, Mrs. Saygin: bonnie.saygin@jpschools.org

     

     

    Trouble logging into Clever or Google Classroom?

     

    • Student Gmail passwords should be SEVEN digits. Please make sure the password you are entering is seven digits. If it is not seven digits, add a zero(s) in front to make it seven digits.

    • Clever passwords do NOT have to be seven digits. It should be the same password as the Gmail address minus the zero in front.

    • If you are still unable to login to Clever or Google Classroom, please contact the JP Student and Parent Help Desk at 504-365-5304. Hazel Park/Hilda Knoff parents may also email our Librarian/Technology Coordinator, Mrs. Saygin: bonnie.saygin@jpschools.org

    help

Technology Help

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    Jefferson Parish Parent and Student Helpdesk Support

     

    504-365-5304

     

    Password not working?

    Having trouble loggin in?

    Can't find your classes?

     

    Monday - Friday 7:30 a.m. - 3:00 p.m.

     

    Any Hazel Park/Hilda Knoff students who need technology help can:

     

    • Contact your child's teacher for support 

    • Contact the JP Parent and Student Helpdesk Support

    • Email Mrs. Saygin, Hazel Park/Hilda Knoff Librarian & Media Specialist:  Bonnie.Saygin@jpschools.org

     

     technology help