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Thanks for contacting the Help Desk.
Please review the table below for a list of people to contact for specific tech-related concerns who may help solve your issue before you submit a request.
If you are having an issue with your Gmail account or have an equipment issue, submit a Help Desk Ticket System.
If you need support with a curriculum need or software supported by Instructional Technology, submit an Instructional Technology Help Desk Form.
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ISSUE/REQUESTCONTACT PERSONCONTACT INFORMATION
Apple Products Technology Help Desk Ticket System Aztec
Kurzweil
Assistive Technology (504)349-5332 Blocking/Unblocking of Website and Email Addresses Teaching and Learning Instructional Technology Help Desk Form Business Plus Lynne Gegenheimer lynne.gegenheimer@jpschools.org Cable TV Issue Cox Cable TV Cox Customer Services
(866)396-3947Child Nutrition Verna Scully verna.scully@jpschools.org
(504)349-8501Clever Related App Issues & Other Instructional Technology Needs:
Amplify-CKLA
Bookshare
DBQ
Destiny
Discovery Education
Edmentum-Plato
Edulastic
EduSkills
Google Classroom
Illuminate
Imagine Espanol; Language and Literacy; Math
iReady
Learnzillion-Guidebooks
Lexia
Nearpod
Renaissance-Accelerated Reader
Rosetta Stone
SchoolPace
Sora
STEMscopes
Studies Weekly
World Book
ZearnTeaching and Learning Instructional Technology Help Desk Form Curriculum
Additional student material needs
Additional teacher manual needsGmail Technology Help Desk Ticket System GMetrix Bryan Bertucci bryan.bertucci@jpschools.org Performance Matters-TalentEd TalentEd@jpschools.org TalentEd@jpschools.org Single Point of Entry Tornisha Bridgewater tornisha.bridgewater@jpschools.org Teacher/School Curriculum Implementation Support:
Math: Eureka/Great Minds
ELA: HMH, Learnzillion/Guidebooks, CKLA/Amplify
Science: STEMscopes
Social Studies
UniqueTeaching and Learning Teacher Support Menu Testing
DRC
LEAP 2025JoLynn Dunn jolynn.dunn@jpschools.org JP Schools Website Issue Ted Beasley ted.beasley@jpschools.org
- Any issue concerning email accounts, contact the Email Administrator by emailing: keith.wertz@jpschools.org.
- For price quotes for ordering new hardware or software, please visit the Buytech site.
- To request an E-waste pickup, please click here to submit a Property Disposal Form.
- If your laptop was stolen, please click here to submit a stolen laptop report.
After troubleshooting with the subject matter expert listed above, and it is determined that there is a computer-related issue, and not the application:
Help Desk Ticket System
Instructional Tech Support Request Form
