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Thanks for contacting the Help Desk.
Please review the table below for a list of people to contact for specific tech-related concerns who may help solve your issue before you submit a request.
If you are having an issue with your Gmail account or have an equipment issue, submit a Help Desk Request Form for Technology.
If you need support with a curriculum need or software supported by Instructional Technology, submit an Instructional Tech Support Request Form.
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ISSUE/REQUESTCONTACT PERSONCONTACT INFORMATION
Accelerated Reader Teaching and Learning Instructional Tech Support Request Form Apple Products
(All issues other than wi-fi connectivity)Apple Care https://getsupport.apple.com/
1-800-800-2775 (Option 3)Aztec Assistive Technology (504)349-7912 Blocking/Unblocking of Website and Email Addresses Teaching and Learning Instructional Tech Support Request Form Business Plus Lynne Gegenheimer lynne.gegenheimer@jpschools.org Cable TV Issue Cox Cable TV Cox Customer Services
(866)396-3947Child Nutrition Verna Scully verna.scully@jpschools.org
(504)349-8501CKLA Teaching and Learning Teacher Support Menu DBQ Online Teaching and Learning Teacher Support Menu Discovery Education Software Help Desk Instructional Tech Support Request Form Eagle JoLynn Tompson jolynn.tompson@jpschools.org Eureka Teaching and Learning Teacher Support Menu Gmail Technology Help Desk Request Form for Technology GMetrix Lucy Lejeune lucy.lejeune@jpschools.org Google Classroom Teaching and Learning Instructional Tech Support Request Form HMH Teaching and Learning Teacher Support Menu iReady Software Help Desk Instructional Tech Support Request Form Kurzweil Assistive Technology (504)349-7912 LEAP 2025 JoLynn Tompson jolynn.tompson@jpschools.org Learnzillion Teaching and Learning Teacher Support Menu Lexia Software Help Desk Instructional Tech Support Request Form PLATO Software Help Desk Instructional Tech Support Request Form Rosetta Stone Teaching and Learning Instructional Tech Support Request Form Science Scope and Sequence Teaching and Learning Teacher Support Menu Single Point of Entry Tornisha Bridgewater tornisha.bridgewater@jpschools.org Social Studies Scope and Sequence Teaching and Learning Teacher Support Menu Software Help Desk Software Help Desk Instructional Tech Support Request Form Studies Weekly Teaching and Learning Teacher Support Menu TalentEd TalentEd@jpschools.org Unique Student Support Services Teacher Support Menu JP Schools Website Issue Webmaster webmaster@jpschools.org World Book Online Software Help Desk Instructional Tech Support Request Form
- Any issue concerning email accounts, contact the Email Administrator by emailing: JPPSSeMailAdmin@jpschools.org.
- For price quotes for ordering new hardware or software, please visit the Buytech site.
- To request an E-waste pickup, please click here to submit a Property Disposal Form.
- If your laptop was stolen, please click here to submit a stolen laptop report.
After troubleshooting with the subject matter expert listed above, and it is determined that there is a computer-related issue, and not the application, please continue to the Help Desk Request Form.
Help Desk Request Form for Technology
Instructional Tech Support Request Form
