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Thanks for contacting the Help Desk.
Please review the table below for a list of people to contact for specific tech-related concerns who may help solve your issue before you submit a request.
If you are having an issue with your Gmail account or have an equipment issue, submit a Help Desk Request Form for Technology.
If you need support with a curriculum need or software supported by Instructional Technology, submit an Instructional Technology Help Desk Form.
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ISSUE/REQUESTCONTACT PERSONCONTACT INFORMATION
Apple Products
(All issues other than wi-fi connectivity)Apple Care https://getsupport.apple.com/
1-800-800-2775 (Option 3)Aztec
Kurzweil
Assistive Technology (504)349-7912 Blocking/Unblocking of Website and Email Addresses Teaching and Learning Instructional Technology Help Desk Form Business Plus Lynne Gegenheimer lynne.gegenheimer@jpschools.org Cable TV Issue Cox Cable TV Cox Customer Services
(866)396-3947Child Nutrition Verna Scully verna.scully@jpschools.org
(504)349-8501Clever Related App Issues & Other Instructional Technology Needs:
Amplify-CKLA
Bookshare
DBQ
Destiny
Discovery Education
Edmentum-Plato
Edulastic
EduSkills
Google Classroom
Illuminate
Imagine Espanol; Language and Literacy; Math
iReady
Learnzillion-Guidebooks
Lexia
Nearpod
Renaissance-Accelerated Reader
Rosetta Stone
SchoolPace
Sora
STEMscopes
Studies Weekly
World Book
ZearnTeaching and Learning Instructional Technology Help Desk Form Curriculum
Additional student material needs
Additional teacher manual needsGmail Technology-Operations Help Desk Request Form for Technology GMetrix Bryan Bertucci bryan.bertucci@jpschools.org Performance Matters-TalentEd TalentEd@jpschools.org TalentEd@jpschools.org Single Point of Entry Tornisha Bridgewater tornisha.bridgewater@jpschools.org Teacher/School Curriculum Implementation Support:
Math: Eureka/Great Minds
ELA: HMH, Learnzillion/Guidebooks, CKLA/Amplify
Science: STEMscopes
Social Studies
UniqueTeaching and Learning Teacher Support Menu Testing
DRC
LEAP 2025JoLynn Dunn jolynn.dunn@jpschools.org JP Schools Website Issue Ted Beasley ted.beasley@jpschools.org
- Any issue concerning email accounts, contact the Email Administrator by emailing: keith.wertz@jpschools.org.
- For price quotes for ordering new hardware or software, please visit the Buytech site.
- To request an E-waste pickup, please click here to submit a Property Disposal Form.
- If your laptop was stolen, please click here to submit a stolen laptop report.
After troubleshooting with the subject matter expert listed above, and it is determined that there is a computer-related issue, and not the application, please continue to the Help Desk Request Form.
Help Desk Request Form for Technology
Instructional Tech Support Request Form
