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JPS Technology Help Desk
Network Infrastructure and Device Break-Fix Services
For faster assistance, please review the table below for a list of people to contact for specific tech-related concerns who may help solve your issue before you submit a request.
If you need support with a curriculum need or instructional software, submit an Instructional Technology Help Desk Form.
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ISSUE/REQUESTCONTACT PERSONCONTACT INFORMATION
Aztec
Kurzweil
Assistive Technology (504) 349-5332 Blocking or Unblocking a Website/URL Technology Help Desk System Help Desk Service Catalog Business Plus Lynne Gegenheimer lynne.gegenheimer@jpschools.org BuyTech Quoting System Quotes for ordering new hardware or software. BuyTech Site Cable TV Issue Cox Cable TV Cox Customer Services
(866) 396-3947Child Nutrition Verna Scully verna.scully@jpschools.org
(504) 349-8501Clever Related App Issues & Other Instructional Technology Needs:
Amplify-CKLA
Bookshare
DBQ
Destiny
Discovery Education
Edmentum-Plato
Edulastic
EduSkills
Google Classroom
Illuminate
Imagine Espanol; Language and Literacy; Math
iReady
Learnzillion-Guidebooks
Lexia
Nearpod
Renaissance-Accelerated Reader
Rosetta Stone
SchoolPace
Sora
STEMscopes
Studies Weekly
World Book
ZearnTeaching and Learning Instructional Technology Help Desk Form Computer Hardware Support -
Desktops, Laptops and Hotspots
Technology Break-Fix Support Help Desk Ticket System CTE
Kelly DiMarco kelly.dimarco@jpschools.org Curriculum
Additional student material needs
Additional teacher manual needsE-Waste Technology Email Password Change Technology Gmail - JPPS Email Technology Help Desk Ticket System GMetrix Kelly DiMarco kelly.dimarco@jpschools.org JCampus - Student Information System (SIS) Denise Cooks - Data Management denise.cooks@jpschools.org Missing or Stolen Device Technology Help Desk Help Desk Service Catalog Performance Matters-TalentEd TalentEd@jpschools.org TalentEd@jpschools.org Single Point of Entry Tornisha Bridgewater tornisha.bridgewater@jpschools.org Teacher/School Curriculum Implementation Support:
Math: Eureka/Great Minds
ELA: HMH, Learnzillion/Guidebooks, CKLA/Amplify
Science: STEMscopes
Social Studies
UniqueTeaching and Learning Teacher Support Menu Testing
DRC
LEAP 2025JoLynn Dunn jolynn.dunn@jpschools.org JP Schools Website Issue Alani Morales alani.morales@jpschools.org Warehouse Surplus Warehouse Services Property Disposal Form
